Conflict Resolution

"The goal of resolving conflict is not victory or defeat. It's reaching understanding and letting go of our need to be right." - Unknown.

Whether in the workplace or your day-to-day life, conflict is inevitable. It occurs between individuals who care about a particular matter, but have opposing views. As professionals, caring about your team, project, budget, and job prospects is critical to your livelihood. It is understandable that when one encounters opposition, your immediate reaction may be one of anxiety, anger, or frustration. Instead of backing away from the conflict, or attacking, this workshop aims to have you engage, strategically! Strategies will be provided on how to control your reaction, get to the root cause of the problem, and determine an acceptable solution go forward. To avoid conflict is to fail.

Joanna Shea and Scott Tillema
The Negotiations Collective

This full-day workshop, split into two half day sessions, will be delivered interactively via Zoom, providing workshop attendees with relevant research, case studies, and role-playing scenarios via breakout rooms focused on:

• Respecting conflict
• Responding to conflict
• Reacting to conflict
• Identifying the source of the conflict
• Resolving conflict

Instructors

Joanna Shea and Scott Tillema

The Negotiations Collective

Joanna Shea has over 17 years of commercial and project negotiations experience in the natural resource, utilities, and infrastructure sectors. During that time, has led over $2 billion worth of acquisitions, divestments, and contract negotiations. She has project managed and negotiated agreements linked to over $1 billion in capital projects in both Canada and the United States and held senior leadership roles in negotiations, project management, resource development, and organizational restructuring. Joanna has a B.Com. from St. Francis Xavier University, is a graduate of British Petroleum’s intensive in-house Conflict and Negotiations training course, holds a Graduate Certificate in Project Leadership from Cornell University and a Graduate Certificate in Negotiations from the Harvard School of Business. She is a co-founder of the Negotiations Collective.

Scott has 19 years of law enforcement experience in the United States and is an active Lieutenant with an agency in the Chicago area. In 2007, he was trained by the FBI in the hostage and crisis negotiations. He worked as a negotiator with one of the largest SWAT teams in the US for 7 years and has been teaching crisis negotiation for 10 years. He has studied negotiation at the Harvard University Program on Negotiation, at IMD Business school and continues to receive training from the world’s top hostage negotiators. In 2016, Scott was invited to give a TEDx talk titled “The Secrets of Hostage Negotiators” which has received over 1 million views to date. Scott is a Senior Associate with the Negotiations Collective.